Mark Hopkins and David Watchorn of Elwell Watchorn & Saxton LLP were appointed Joint Administrators of Rosemary Conley Food & Fitness Ltd on 3rd of Feb 2014. The Joint Administrators manage the affairs, business and property of the company as agents and act without personal liability.

FAQs

Ordering

How do I order a subscription?

Simply select the "click here to subscribe" link on any of the online magazine pages or select the magazine subscription option if you are ordering other items through the online shop.

On receipt of your order, you'll receive an acknowledgment email detailing the price, gift, start issue and delivery address.

Alternatively, if you prefer to order by telephone, please call our hotline on 01509 620444 (Mon-Fri 9am-5pm). If you are outside the UK, please call 0044 1509 620444.

How do I order a gift subscription?

Simply follow the instructions as above and select the subscription "For someone else" option. Fill in the recipients' details as well as your own. Remember to select whether you would like the gift to go direct to the recipient or to yourself. We can also send a FREE personalised gift card to the recipient on your behalf.

On receipt of your order, you'll receive an acknowledgment email detailing the price, gift, start issue and delivery address.

How do I renew my subscription?

We will send you a postal reminder just before the end of your subscription, and also another reminder when your subscription has finished. You can renew your subscription online, complete and return the postal renewal form we'll send you, or call our hotline on 01509 620444 (Mon-Fri 9am-5pm). If you are outside the UK, please call 0044 1509 620444.

How can I pay for a subscription?

For online and telephone subscription orders we accept:
Visa/Mastercard/Mastro
Direct Debit

For postal subscription orders we accept:
Visa/Mastercard/Mastro
Direct Debit
Cheques
Postal Orders

Which issue can I start my subscription with?

Please select the issue of your choice from the drop-down menu on the subscription order page. If you are renewing your subscription and are uncertain which issue to re-start with please refer to your renewal letter or call our hotline on 01509 620444 (Mon-Fri 9am-5pm).

Can I start my subscription with a back issue?

Yes, it is possible to start your subscription with a back issue. Please call our hotline on 01509 620444 (Mon-Fri 9am-5pm) and we'll be happy to organise this for you.

How do I order a back issue?

Click on the online shop link and then magazine back issues. Alternatively, you can order by calling 01509 620444 (Mon-Fri 9am-5pm).

When will my first issue and gift arrive?

Credit/debit card customers

On the subscription order form, you can select your subscription start issue. For non-Direct Debit orders your gift and first issue will be mailed within 5-7 working days. If you have started your subscription with a future rather than a current issue, please click here to check the dispatch date.

Direct Debit customers

On receipt of your Direct Debit subscription order, you'll receive a confirmation letter within three working days. This will detail your bank details for checking, and payment date. Once the payment has been deducted on the specified date, we'll despatch your first issue and gift.

International customers

Please allow approximately 28 for delivery from date of despatch. Please click here to check the despatch date of your choice of start issue.

I already have the gift on offer, is there an alternative?

Please call our hotline on 01509 620444 (Mon-Fri 9am-5pm) or email: magazinesubs@rosemaryconley.com and we will be happy to offer you an alternative gift of the same or similar value. Offers available while stocks last.

My magazine has not arrived, what do I do?

Please click here to check magazine delivery dates. If your magazine has not arrived 3 days after its expected delivery date then we will replace your copy for you. To request a replacement issue please call 01509 620444 (Mon-Fri 9am-5pm) or email magazinesubs@rosemaryconley.com

Cancellations, refund and returns

How do I cancel my Direct Debit Instruction?

You can cancel your Direct Debit Instruction with us at any time by contacting your bank or call 01509 620444 (Mon-Fri 9am-5pm). Alternatively, please email magazinesubs@rosemaryconley.com

How do I cancel my subscription?

You can cancel your subscription with us at any time. Unfortunately we are unable to offer refunds. However, we can put your subscription on hold and re-instate it at more suitable time if requested.

Can I have a refund?

If an error is made by ourselves or the bank in regard to a Direct Debit subscription, we will be happy to refund your subscription payment.

Unfortunately, we are unable to offer refunds on subscriptions paid for by cheque, credit or debit card.

I joined a class and get a free magazine there. Can I cancel my subscription?

Please contact your local franchisee direct. They will be able to offer a suitable alternative until your subscription copies have finished.

How do I return items?

Please telephone 01509 620444 or email magazinesubs@rosemaryconley.com and we will be happy to assist you.

What do I do if the magazine arrives in a faulty condition?

Please telephone 01509 620444 or email magazinesubs@rosemaryconley.com and we will be happy to organise a replacement for you.

Your details

How do I change my address?

Please telephone 01509 620444 or email magazinesubs@rosemaryconley.com and we will be happy to assist you

How do I change my personal details?

Please telephone 01509 620444 or email magazinesubs@rosemaryconley.com and we will be happy to organise a replacement for you.

What do you do with my personal information?

We will use your personal details to process your order. Telephone numbers will only be used in case of a query. The online registration form will ask if you would like to receive news of our products/services that may be of interest. If you prefer to receive no further information apart from subscription information please deselect this option.

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